Our practice managers wanted to be able to track the time from when a patient was checked in, to when they were roomed, to when they were seen by the provider, to when they were checked out. We spent some time researching how this could be done, and were not able to come up with a reliable way to identify rooming or when the doctor walked in.
We considered using the time vitals were taken as “roomed,” but the managers (who know their staff’s workflows far better than I) didn’t feel that would be accurate enough. And none of our providers start documenting as soon as they walk in the room, so we decided we had to abandon those two measures for now. But we can definitely track check-in to check-out. Continue reading