Category Archives: MEL

New/Established Patients

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One of the biggest problems our Billing department deals with is incorrect service charges. I don’t claim to understand all the ins and outs, but I get the basic idea: There are charges for new patients, and charges for established patients. Put the wrong charge on a visit, it gets kicked back by the insurance, Billing has to deal with it. We needed a way for the staff to more easily identify a patient as new or established.

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